Air Conditioning/Heating System
The cooling and heating in your room can only operate effectively when outside doors or windows are kept closed. Individual temperature controls are located within each room. Please set controls for your comfort.

Breakfast
Hot breakfast is available 7:00 a.m. to 10:00 a.m. daily in the Breakfast Area.

Business Services
Photocopy and faxing services are complimentary and available 24 hours on the Mezzanine level.

Check Out Time
Check out time is 12:00 p.m. If you wish to extend your stay, please notify the Front Desk personnel by 10:00 a.m. and we will accommodate you upon availability.

Coffee/Tea
Complimentary coffee and tea are available in your room and in the Lobby Area.

Credit Privileges
We honor the following credit cards: American Express, Mastercard, Visa, Diners Club and Debit card.

Currency Exchange (US only)
Available at the Front Desk.

Express Check-out
We offer the following types of Express Check-out: Folio to guest room or by email. Please ask at the Front Desk for more information about this service.

Fitness Room
The Fitness Room is located on the Mezzanine.
It is open from 5:00 a.m. – 12:00 a.m.
Work out, Stay In?
Visit the Front Desk or dial 0 to inquire about a “Fitness in a bag” kit which includes a yoga mat, foam roller, medicine ball, stability ball and resistance bands. Simply return to the Front Desk when you are finished with your workout.

Front Desk Dial 0

Front Desk staff is available to assist you 24 hours daily.

Guests With Special Needs
In case of an emergency, your safety is our first concern. Please inform the Front Desk upon check-in if there is a guest with a disability in the room.

Housekeeping Service Dial 0

The following items are available upon request:
Extra blankets, extra pillows, extra towels and extra soap 

Forget something?
Complimentary items are available 24 hours at the Front Desk – hair comb, razor, shaving foam, toothbrush, toothpaste, sewing kit and sanitary napkins.

Ice/Vending Machines
They are located on the Mezzanine, 3rd Floor and 5th Floor.

Laundry/Dry Cleaning
Dry cleaning services are provided by a reputable, independent company. Available Monday through Friday – except holidays. Bring items to the Front Desk before 8:00 a.m. We act only as an agent and accept no responsibility for lost or damaged goods.

Lost and Found Dial 0

Open 8:00 a.m. to 4:30 p.m.

Luggage Assistance and Storage Dial 0

Luggage assistance is available at the reception (24 hrs). Complimentary luggage storage is available for our guests and is available up to 6 hours after check-out.

Messages Dial *98

When the red light is flashing on your phone, it is to indicate there is a message for you on the phone.

Onward Messaging
Going Somewhere? Let us help you book your next reservation at one of over 4,000 hotels worldwide. 1.800.WESTERN or bestwestern.com.

Safe Deposit Boxes
For your convenience and safety, we suggest that you leave any valuables in the safe deposit box located in your room. Please enquire at the Front Desk. Please do not leave money, travellers’ cheques or jewelry in your room. We do not take any responsibility for any lost valuables.

Snacks and Beverages
Vending machines are located on the Mezzanine level. Coffee and Tea are available in the main lobby, 24 hours daily.

Telephone Information
Room Service Dial 0
Room to Room Dial Room Number
Local Calls Dial 9 + Area Code (514/450/438) + Number 
(charges apply after 30 min.)
Long Distance Calls Dial 9 + 1 + Area Code + Number (North America – Free)
Calling Card Dial 9 + Area Code + Number
After the tone, enter your card # + Pin # (14 digits)
Service charges do not apply to 800, 888, 877, 866 numbers

Think Green
Every day millions of gallons of water are used to wash towels and sheets that have only been used once.

You Make the Choice
• A towel on the rack means “I will use again”
• A towel on the floor means “Please exchange”
• If you are staying more than one night, and would prefer not to have your sheets changed, please place the Think Green card on the bed each morning.
• The card on the bed means, “I will reuse today”

Thank you for helping us with our conservation efforts.

Wake-Up Calls
Schedule wake-up calls with the Front Desk, or you may set the alarm clock provided in your room.

Water
Bottled water is available at the Sundry Shop.

Wireless High Speed Internet available in all rooms.